Goodwill Bins in Cleveland

"Corporate needs to do a full evaluation of this location. I’m writing this review as myself and 30 other customers are waiting for new bins. We have been waiting 2 hours, they are supposed to bring new product out each 30 minutes as listed on their website. This is outrageous. Aside from this. The minimum wage employees & greedy managers are instructed to set aside anything they deem valuable for the e commerce site, leaving the valued customers with stained ragout clothing, broken electronics and goodwill store leftovers. I know how it operates in the back, this is an e commerce warehouse with a retail outlet attached. I also know how the operation of filling the actual bins up with product goes. It does NOT take any longer than 30 minutes to fill 14 bins (7 soft, 7 hard) I have been coming here since opening day. It’s never been this bad quality wise and time wise. I watched an employee from the doors go through bins that were about to roll out and grab all of the hats (???????) to pull so they can research and put on their website. I understand goodwill has a mission they require money for but it doesn’t make sense to pull items of value when customers here are willing to buy more stuff if they’re finding desirable items. And on another note. I know for a fact they are hiding items in the bins for customers to find in certain areas of the bin. I’ve watched it happen quite often and I know the workers are all in on it. I’ve been coming here since opening day. I hope these issues can be fixed but I have no issue going back to Canton outlet where these issues aren’t present."

"Tip: Google Maps will take you around back to their loading dock. The main entrance is right off St. Clair . First time at "the bins". Had a great experience. They made an announcement every 30 min that new bins will be brought out. Everyone was civilized and patient and eagerly awaited the new bins of treasures. My daughter and I came home with a few fall wardrobe staples, all for under $10. Cashier was friendly and store was clean. Glad we brought gloves. The bins with housewares had some sharp items. Will definitely be back!"

"I don’t know why this outlet location has such negative reviews. I have found the staff to be polite, the inventory is good, and bins are rotated right on time. Rules are enforced and the other patrons were perfectly nice when I was there. There’s a lot of inventory, too. I’ll definitely be back."

"love a good outlet, i always find the things i'm not looking for but hey, very cool plentiful outlet as well many items many fabric scraps broken appliances old t shirts sleeping bag with broken zipper good jackets for children good rotation of things- this is as it should be. knives separate from other merchandise which is kind of nice staff were kind"