Bin Stores in Saugus, Massachusetts

"I had a very disappointing experience at the Staples Printing Center. Two women working in the department treated me with a complete lack of professionalism and courtesy. Not only did they handle my print job incorrectly, but when I calmly pointed it out, they became dismissive and defensive—and even attempted to lie about the error instead of taking responsibility. I expected better from a company like Staples. Instead, I was met with poor customer service, dishonesty, and an unwillingness to correct a mistake they clearly made. I left feeling disrespected and frustrated. If you value your time, money, and being..."

"Another tremendous experience at Staples in Saugus. I cannot thank their evening Store Manager, who i neglected to grab his name, for making the day Store Manager, Jim Murphy, aware of what I needed and that I'd be in first thing in the am. Our Procurement Officer needed 15 power adapters and 15 USB-C, 6 footers. Well, my bad for calling Best Buy first, because the person who took all my information and promised me a callback, would hate hearing i never got the callback. So, on to Staples, where I should have started. Jim was simply amazing and even..."

"I when to a print and laminate some items and I did get a very bad experience whit the man is working there he did not want to to it same day and he tell me it will b ready the next day and when I get there next day he did not have it ready and I did tel hem I need it today and then he did all in 10 minutes I’m not understand how or Wy he did not do the first time and he was give me a hard time because I asking Wy he could..."

"Just purchased an HP all in one printer this morning. The staff could not be any more helpful. The sales associate, Amanda was cordial and engaging. And just as I asked if the printer came with any ink cartridges another lady appeared and said, "Only enough for a limited number of copies" and had the necessary cartridges in her hands. Meanwhile, another was near us engage in assembling a gaming chair. I commented on how comfortable it looked and he immediately engaged me in pleasant conversation and offered to show me where they were located. Whoever hired these folks are..."