Goodwill Bins in Vermont

"I’ve been a customer at this store for a long time. I’ve found some amazing things. But within the last 2-3 months there’s been a serious decline in quality items. The electronics used to be tested and made sure they are working. I have bought TVs and game systems, laptops, iPads and more over. Recently things have been either broken or partially broken. I purchased a TV just today that was written on the tag “Tested, needs remote”. I got it home, programmed my universal remote to it. Lights powered on; screen backlight didn’t work so it “worked” but also broken. As the prices seem to go up, the quality of items are lesser. Not to mention the employees searching for pricing on eBay to charge the maximum price they find. They are acting like a boutique instead of a thrift store. Like collectible items being priced 90% off the active eBay listings. I understand trying to stop the “reselling market” but I’d sooner buy new items than items that were donated marked up ridiculous amounts. I also found that the employees have no idea where any of the profits/round ups go. If you ask the just say “our programs” or a random organization from veterans to cancer research. But realistically GoodwillNNE has passed off their “programs” and hasn’t announced any replacement programs they are supporting. There’s no information available to show how much they have donated to veterans or cancer. So, where is all the money going? The upper management and corporate workers? Being in the store; I hear employees complaining about their work environment and hours being cut back or being mistreated by the management. It’s rather depressing to see how prices have gotten ridiculously high and then hearing they are cutting hours. Goodwill used to be an amazing place to find good deals, affordable items and decent quality stuff. Another fun fact; depending on who’s working depends on what you can or can’t buy. I purchased a compound bow, Xbox one s, PS5, Wii, laptops and assorted handheld devices like iPods, iPhones and iPads. But then other days when different employees were at the front they refused to sell me Pokemon cards. I was told an employee was buying them at the end of their shift. There was a HP laptop in their glass case. As I was looking at it and had it in hand; a manager/supervisor came and pulled it out of my hand forcefully saying “oh we can’t sell that.” So why was it priced and in the glass case? Why is it some days I can buy these items and others they are off limits. The open room behind the registers can be seen filled with items that employees have stashed away to buy for dirt cheap prices. It’s absolutely dishonest that the employees get first pick of the good items and the public gets the left overs. Having worked for Goodwill for a short time at a different store I can say that most of the current staff fails at their jobs and should be replaced with honest individuals who want to help the community. Not people who want to profit off the kindness of the people unknowingly donating items to line the pockets of everyone involved in the process."

"I very rarely come to this store now. I get inflation, but most things are priced high more often then not, $2each for a plain clear cup, by the time you make a set you could get it cheaper brand new. The donation line also gets so bad that you can't park or leave. The staff is friendly, especially David the cashier, discount days are nice for price breaks."

"Very high priced for any Goodwill & I travel for a living. Tok corporate & not proces per type of item. Its prices per item & name brand as if its consignment. Smh. Also walmart has cheaper (new) dishes. Go to ReSource which is close by."

"Best shopping, great deals, and love the fill a bag idea. I can always leave with lots of great finds and still have a pocket full of money left. They have great staff and bathrooms are always spotless! I have nothing bad to say about it."